Frequently Asked Questions
How is your yarn packaged?
- We have a minimalist, reuse, reduce, recycle approach to packaging. We know it's great fun to open a big, fancy box, yet we think it's more important to minimize stress on our planet.
- We minimally package our yarn with ball bands that have been printed by a local printer with USA-made paper.
- Some orders may be packaged in reusable zip-top bags.
- Our poly-bags were purchased from a local supplier and we like that they can be reused.
- Our bubble-wrap came to us in another package and we are reusing it.
- Ready-to-ship items will ship within 3 business days (M-F). Dyed to order items take a bit longer and will be shipped within 7-10 business days. Please refer to the listing for pre-order items.
- All items are shipped via USPS or UPS. Priority mail comes with $50 shipping insurance. Tracking within the U.S. is available and will be sent to the email you provide once shipped. Any claims filed for lost packages must be made by purchaser via usps.com. Chicken Lady Fiber Arts is not responsible for lost packages or delays.
- All claims must be filed by the purchaser/recipient through the mail carrier chosen at checkout. Once the package has left our facility by the postage service, the ownership of that package is now yours.
- International shipping rates to Canada range from $12.50 - $35.00. All international packages are shipped First Class Mail. International shipping is not insured and tracking is not available outside of the U.S. If your package has not arrived after 6 weeks, please contact me and I will do what I am able. Once the package has left our facility, we have no control.
- Please double-check your address when filling out your order. If there is an issue with the address you provided and the shipment is returned to me, you are responsible for re-shipping costs. If the error was ours, we will cover the cost.
May I return items?
- Yes, you may return items within 14 days of purchase. Your item must be unused and in the original packaging. Yarn that has been caked is not eligible.
- Once your return is received and inspected, we will send you an email to notify you we have received your item and whether your item has been approved or rejected. Refunds are issued as soon as we are able (usually within a few days of receipt of item).
- Yarn absorbs scents and odors. Yarn that has been in a smoking or heavily perfumed environment is not eligible for a return.
- Sale items cannot be refunded.
- Exchanges can be made if the item is defective or damaged. Please take care when cutting your ball band.
- You are responsible for return shipping. Shipping costs are non-refundable.
- Please mail your returned product to:
- Chicken Lady Fiber Arts, 1135 Main St., Grand Junction, CO 81501
Why does my yarn looks different from the picture on your website?:
- This is completely normal. We dye in small batches and small batch dyeing produces different results. This is what makes the skein you’re holding unique!
- Computer monitors vary. What you see on your monitor might be a bit different than the actual product. We do our best to make sure our colors are photographed and listed with no color variations.
- Some of our yarn is re-skeined to show the distribution of colors throughout the skein. You may receive a skein that hasn’t been re-wound and has big blocks of color. These will even out when caked.
- Hand-dyed yarns will never be exactly identical.
- When creating a larger project, pull the yarn from two skeins at a time as you are rotating skeins.
Do you cake yarn?
- We are not able to provide this service due to time constraints.
Why is my yarn bleeding/crocking?
- It is normal for your yarn to bleed a bit for the first few washes. The dye is set with heat and acid, then rinsed clear and air dried. Try soaking your hand knits in cool water for 30 minutes and lay them flat to dry.
- Superwash yarns can be put into the washing machine, however it is not recommended.
- “Crocking” is when the dye comes off on your hands. This happens as a result of the pH level on your hands. Perspiration, lotions, and the oils in your hands can cause crocking.
I’m still having issues with my yarn:
- Feel free to contact us and we will do our best to assist you. ChickenLadyFiberArts@gmail.com